GenuTax Standard - Frequently Asked Questions (FAQ's)

General Questions

1. I know that your web site is secure, but I'm just not comfortable using my credit card over the Internet. Is there another way that I can make a donation?
2. Can I obtain a CD-ROM?
3. Previously, I used a different tax software package, but I would like to switch to GenuTax Standard. Will GenuTax Standard import the tax return information I entered using another tax software package?

Interview

1. Why are there so many questions in the interview?
2. I need to change something on my tax return before I file it. Can I go directly to a specific topic in the interview in order to make my change?

General Questions

1. I know that your web site is secure, but I'm just not comfortable using my credit card over the Internet. Is there another way that I can make a donation?

If you prefer, you may also make a donation by cheque or money order to the following address:

GenuSource Consulting Inc.
PO Box 626
Stittsville, ON    K2S 1A7

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2. Can I obtain a CD-ROM?

GenuTax Standard software is currently only available as downloadable software for computers running supported versions of Microsoft Windows.

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3. Previously, I used a different tax software package, but I would like to switch to GenuTax Standard. Will GenuTax Standard import the tax return information I entered using another tax software package?

Other tax software developers have gone to great lengths to encrypt the contents of their tax return files, to ensure the confidentiality of tax information entered, and for anti-competitive reasons. These file formats are often altered from year to year.

Rather than spend a great deal of time and effort attempting to decrypt our competitors' file formats, with unpredictable results, we have designed the interview in GenuTax Standard so that, whenever an amount to be carried forward from a previous year is requested, you are clearly instructed as to where to find the carry forward amount, such as from a certain line on a certain form from your previous-year's tax return.

Alternatively, since GenuTax Standard is multiyear tax software, you have the option of re-creating your prior year tax return using GenuTax Standard. Then, when you create the next year's tax return in the same GenuTax taxpayer file, all relevant tax amounts will be automatically carried forward.

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Interview

1. Why are there so many questions in the interview?

We have designed the software to be extremely easy to use, especially for those unfamiliar with income tax forms. Hence, our approach with the interview is different than that used by other tax software.

The thorough interview in GenuTax Standard can assist you to get every deduction and credit that you are eligible for. As you enter your information in the interview, GenuTax Standard ensures that the necessary tax forms are automatically completed.

GenuTax Standard includes a streamlined interview feature. If you are very familiar with tax concepts, the streamlined interview allows you to pre-select the tax subjects that apply to your situation. The interview will then only ask questions that are related to the topics you selected, allowing you to quickly complete your tax return.

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2. I need to change something on my tax return before I file it. Can I go directly to a specific topic in the interview in order to make my change?

To go to a specific section of the interview, click the Jump to Section button at the bottom of the window, or press the F9 key at the top of your keyboard. Select the interview topic you would like see from the list, and then click the Ok button. You may need to scroll the list to find the topic you want.

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