Frequently Asked Questions (FAQ's)
General Questions
1. With GenuTax Standard,
tax year updates for future years are free. What's the catch?
2. I know that your web site is
secure, but I'm just not comfortable using my credit card over the Internet. Is
there another way that I can submit my payment?
3. Can I purchase a CD-ROM?
4. Previously, I used a different tax
software package, but I would like to switch to GenuTax. Will GenuTax
import the tax return information I entered using another tax software package?
Installation / Setup
1. May I install my copy of GenuTax
on more than one computer?
2. If I purchase a new computer, or my
hard drive fails, how can I re-install my copy of GenuTax?
Interview
1. Why are there
so many questions in the interview?
2. I need to change something on my
tax return before I file it. Can I go directly to a specific topic in the
interview in order to make my change?
General Questions
1. With GenuTax Standard, tax year updates for future
years are free. What's the catch?
There is no catch. We have developed GenuTax Standard under
the same model as other software companies that do not produce tax software.
For example, consider your favorite office suite software.
The company that produces your office suite software continues to release a new
version of their software every few years. The new version contains new
features. If an existing customer wants these new features, they can upgrade
their software for a fee. If they don't need the new features, they can
continue using their older version of the office suite software. They are not
forced to upgrade.
With GenuTax Standard, in the future, we may release a new version of the
core software with new features. If an existing customer
would like the new features, they may upgrade their software for a fee. If not,
they can still continue using their older version of GenuTax Standard with the free
annual tax updates.
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2. I know that your web site is secure, but I'm just not
comfortable using my credit card over the Internet. Is there another way that I
can submit my payment?
We also will accept a money order, bank draft, or certified
cheque. For more information, please contact our
Sales Department for instructions.
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3. Can I purchase a CD-ROM?
GenuTax is currently only available as downloadable software.
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4. Previously, I used a different tax software package,
but I would like to switch to GenuTax. Will GenuTax import
the tax return information I entered using another tax software package?
Other tax software developers have gone to great lengths to
encrypt the contents of their tax return files, to ensure the confidentiality
of tax information entered, and for anti-competitive reasons. These file
formats are often altered from year to year.
Rather than spend a great deal of time and effort attempting
to decrypt our competitors' file formats, with unpredictable results, we have
designed the interview in GenuTax so that, whenever an amount to be
carried forward from a previous year is requested, you are clearly
instructed as to where to find the carry forward amount, such as from a certain
line on a certain form from your previous-year's tax return.
Alternatively, since GenuTax Standard is multiyear tax
software, you have the option of re-creating your prior year tax return using GenuTax Standard.
Then, when you create the next year's tax return in the same GenuTax taxpayer
file, all relevant tax amounts will be automatically carried forward.
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Installation / Setup
1. May I install my copy of GenuTax on more than one computer?
Under the terms of the software license agreement for GenuTax, you are
permitted to install the software on as many computers as you personally
own and control within your own residence, as long as GenuTax
will not be run on more than one computer by more than one person at the same
time.
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2. If I purchase a new computer, or my hard drive fails,
how can I re-install my copy of GenuTax?
New serial numbers were issued on
January 20, 2010. If you purchased your copy of GenuTax Standard on or before
January 20, 2010, you can find your download web page address and assigned
serial number on the GenuTax release notification email we sent you
for version 1.29 of GenuTax. If you purchased your copy of GenuTax
after January 20, 2010, you can find your download web page address and
assigned serial number on your original purchase receipt.
You may re-download and install your copy of GenuTax
at any time using this information.
If you cannot locate your
newly-assigned serial number, go to this
linked web page to retrieve the information you need.
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Interview
1. Why are there so many questions in the interview?
We have designed the software to be extremely easy to use,
especially for those unfamiliar with income tax forms. Hence, our approach with
the interview is different than that used by other tax software.
The thorough interview in GenuTax can assist you to
get every deduction and credit that you are eligible for. As you enter your
information in the interview, GenuTax ensures that the necessary tax
forms are automatically completed.
GenuTax includes a streamlined interview
feature. If you are very familiar with tax concepts, the streamlined interview
allows you to pre-select the tax subjects that apply to your situation. The
interview will then only ask questions that are related to the topics you
selected, allowing you to quickly complete your tax return.
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2. I need to change something on my tax return before I
file it. Can I go directly to a specific topic in the interview in order to
make my change?
To go to a specific section of the interview, click the Jump
to Section button at the bottom of the window, or press the F9
key at the top of your keyboard. Select the interview topic you would like see
from the list, and then click the Ok button. You may need to
scroll the list to find the topic you want.
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